Straightforward Policies with No Dodgy Small Print!

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The following information covers our Sales Policy in full, including details on the delivery and return of goods and services purchased from or through this webstore.

Your Statutory rights are not affected by any of the store policies detailed below, information on which can be found through the following sites:

i:) Directgov

ii:) Trading Standards

Usually anything sold through this webstore, can be purchased and/or collected in person; however, please contact LDW Trading prior to making, or immediately following, your purchase should you be intending to do this.

All payments for such purchases should be in cash or sent prior to collection, in the case of cheques and postal orders, with at least four working days for clearance of cheques, crossed postal orders, BACs and IBTs into our account. No exceptions can be made for guaranteed cheques. Alternatively, we can accept card payments by Maestro, Visa, or Mastercard.

A buyer's confirmation of receipt for their goods or service, as feedback or a review, is always appreciated ...and if a buyer is not happy with any aspect of their purchase or service, or should their item(s) have been damaged during delivery, it would also be appreciated if they could contact LDW Trading, so we can sort the order out and, if possible, improve things to avoid a re-occurence of the same thing happening again in the future.

Payment by Maestro, Visa, or Mastercard can be made using our offline card processing facility, or through PayPal or Nochex (both of which can handle payment using other card types in addition to Maestro, Visa, or Mastercard).

PayPal addresses are sometimes displayed on the PayPal payment pages with several lines missing. This is a PayPal limitation and not something that LDW Trading has any control over; however, your address will not appear, or be, chopped in your webstore order details.

Also, PayPal is very particular about cards that have already been registered with a PayPal account [at any time in the past (no matter how long ago!)] and this often causes business and corporate account customers problems. Again, this is not a problem with our webstore and not something that we have any control over.

The following cards are all acceptable for use with PayPal checkout:

Cheques: Please refer to your order confirmation email for cheque/postal order payee details.

Money Orders: Not accepted.

BACs/IBTs (Bank Transfer Payments): Please make your purchase as a cheque or postal order transaction, then refer to your order confirmation email for our bank details.

Postal Orders: Please refer to your order confirmation email for cheque/postal order payee details. If crossed, please allow 4 working days for clearance into our bank account.

An order confirmation email will be sent automatically upon completion of any orders placed in our webstore; however, this does depend on a valid email address being provided during the order process.

Orders through this webstore are VAT exempt, ie: there is no VAT to pay in addition to the displayed prices.

Cut-off date for delivery by Christmas: 15 December and upto 22 December by courier, or 24 December for New Year delivery.

Cut-off date for non-UK orders: 10 December (Eire or Europe for Christmas), 20 December (Eire or Europe for New Year), 20 November (any other country outside of the EEC for Christmas), or 1 December (any other country outside of the EEC for New Year).

These dates are intended as a guide only. Delivery times for orders outside of Europe can vary considerably.

Any orders that may potentially be affected by cut-off dates will still be processed at the earliest possible date, but with no guarantee on the likelihood of being delivered in time for Christmas or the New Year.

Normally no more than the delivery costs, which may include packaging costs for some items; however, if you believe you have been overcharged on the delivery cost of your item, please contact us.

LDW Trading reserve the right to hold orders pending correct postage payment in the event of underpayment of required postage amount and will contact the customer should such occur or will refund the customer should they fail to reply or should it not be possible to contact them.

Courier delivery is available for delivery to most destinations, both UK and international, and is recommended, for delivery within the UK, as a cheaper and faster alternative to the Royal Mail's Standard Parcels service once an order reaches 4Kg in weight.

Customs charges and other taxes (outside of VAT) associated with the purchase of goods from our webstore are the responsibility of the buyer.

All items for delivery within the British Isles are sent by 1^st class post and are typically delivered within 3-4 days of purchase. This also includes delivery to the Channel Islands, Scottish islands, Isle of Wight, Northern Ireland, and the Isle of Man.

Non-UK items will normally be sent by airmail. This includes the delivery of items to Eire.

Unless stated otherwise, all goods (damaged or otherwise) can be returned for refund, at buyer's cost, within 21 days of the date given on the sales invoice.

Damaged or Faulty Items, UK: A refund in full, including return postage, will be made to the buyer for the cost of any damaged items exceeding £5 in value on the understanding that the item(s) must be returned prior to a refund being made.

Please consider using trackable postage methods (eg: Recorded Delivery) when returning your item(s), as we will not process refunds on items that we fail to receive.

Damaged or Faulty Items, Non-UK: A refund in full, including return postage, will be made to the buyer for the cost of any damaged items exceeding £5 in value on the understanding that the item(s) must be returned prior to a refund being made.

Photographic evidence in place of a return of the damaged goods may be acceptable in some circumstances due to the cost of, or other difficulties involved in, returning the item(s).

Please consider using trackable postage methods (eg: International Signed-For) when returning your item(s), as we will not process refunds on items that we fail to receive.

Unwanted Items: All items can be returned at buyer's cost, if not damaged or faulty, for a full refund minus delivery costs.

The items to be returned must be returned in the original packaging for the item(s) (not including packaging outside of the main packaging, eg: the envelope or outer wrapper) and must be unopened or unsealed, undamaged, and unused except in some exceptional circumstances with agreement from LDW Trading prior to a purchase being made.

Please ensure that you use trackable postage methods (eg: Recorded Delivery or International Signed-For) when returning your item(s), as we will not process refunds on items that we fail to receive.

Items Not Received: Please ensure that you select a trackable postage method (eg: Recorded Delivery, International Signed-For, etc.) or courier delivery when making your purchase, as refunds will not be made on orders over £5 in value, excluding delivery costs, sent using a non-trackable postage method.

Most items sold through this webstore can be combined for reduced delivery costs and will normally be combined automatically.